I’m Amy.
I work at the intersection of instructional design and learning strategy, helping organizations clarify what learning is actually needed and design solutions that change behaviour — not just deliver content.
My Approach
Outcome-Driven
Each engagement begins with identifying performance goals and ensuring strategic alignment.
Systems Thinker
I design learning ecosystems — not isolated courses.
Collaborative Partnership
I work directly with Subject Matter Experts (SMEs) and stakeholders to clarify direction, prototype solutions, and iterate intentionally.
Accessibility-First
Inclusive design principles guide every stage of development.
Strategic Execution
I translate strategy into fully developed, accessible learning experiences.
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Organizations Served
TD Bank · RBC · Talaera · Achievers · Doane Grant Thornton
Trusted by established financial institutions, high-growth tech companies, and international language training organizations.
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Master's in Educational Technology
University of British Columbia
Specialization in Design & DevelopmentAdvanced training in learning science, digital pedagogy, and performance-oriented design.
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10+ Years in L&D and 7+ Years in Design & Development
Experience spanning Banking, Financial Services & Insurance (BFSI), SaaS/Tech, and online language education — designing performance-driven learning solutions across regulated and fast-growth environments.
Portfolio
This portfolio contains fictionalized samples of learning assets I’ve done for various companies and clients. The content has been adapted, as original assets were proprietary. However, the strategy, design, and execution mirrors the approaches taken with the original assets. This includes guided and unguided system simulations, microlearning, and compliance training. Each asset was developed as part of broader learning modernization projects with accessibility at top of mind.
No two learning projects are identical. Each one deserves its own strategy, design, and execution. These selected samples demonstrate my multifaceted approach to creating learning solutions that align with regulatory and business goals, resolving real-work corporate constraints, and orienting solutions around employee learning needs.
HR System Onboarding Training (Guided and Unguided Simulations)
To train People Managers on a new HR system, these simulated experiences are part of a comprehensive learning plan involving several simulations that cover core system functionalities. These sims address how to assign new tasks to employees.
In the guided simulation, learners are instructed on where to go and how to find essential functionalities. This introduces them to the system without the initial feeling of overwhelm, concluding with a summative quiz.
The unguided (gamified) simulation is designed for learners to test out their knowledge and potentially be awarded a gold, silver, or bronze trophy for team recognition. Further, it affirms their current knowledge level and whether additional training or practice is required prior to system launch.
Both versions helped learners apply their knowledge to the implemented system 50% faster than previous training with other adopted systems.
View Project (Guided)
View Project (Unguided/Gamified)
Leading with Integrity: Ethics and Culture in Financial Services
(Micro-Lesson)
This micro-lesson belongs to a broader Leadership Development program within a financial organization, focusing on how to embody ethical leadership.
The lesson provides a concise overview of the significance of ethical decision-making in the financial sector, several real-world scenarios to examine, and practical tips for creating a culture of compliance and honesty within one’s own team.
Similarly to other micro-lessons in the program, this one concludes with a downloadable resource called the ‘Ethical Leadership Toolkit’. It is designed as a “reflective” resource, intended to be referred to on a weekly, bi-weekly, or monthly basis so that leaders can self-assess their own ability to lead with integrity and identify potential areas of improvement.
Learners self-reported that this lesson, in addition to the others in the program, helped them deepen their self-reflective and receptive skills when leading their teams. Compared to previous training, completion rates were 30%-40% higher.
Anti-Money Laundering and Regulatory Compliance
(Quarterly Scenario-Based Learning)
AML regulatory requirements always need to be updated in response to growing global complexity and human rights violations. As such, this learning solution is implemented quarterly and is updated with new scenarios and material to reflect the most current and pressing issues in AML work.
In this particular module, several scenarios are presented for the learner to explore. Each scenario is structured with initial context, major decisions to make, and a summarized outcome of the given situation. Though ungraded, completion of these modules was designated as mandatory within the LMS.
As the scenarios were pulled from real-world situations, learners reported higher degrees of immediate relevance to their work. Additionally, assigning the quarterly modules as mandatory secured 50% higher completion rates. When modules are incomplete by their assigned deadlines, managers are equipped to intervene and ensure learner completion.
Hear it from past colleagues and clients:
"I've worked very closely with Amy, and I'm consistently impressed by her ability to deliver high-quality learning assets. She's not only meticulous in her craft, but also a fantastic collaborator who is always open and communicative at every step. She is a creative designer, thoughtful consultant and an intentional developer. I've seen her positively influence both her projects and team. I strongly believe that she'd be a terrific asset for any organisation that she works with and I'd be so glad to recommend her!"
Niti Lawas, Manager - Instructional Technology Development at TD Bank
"Amy is a highly proficient learning professional. She brings a consultative, strategic mindset to her work; aligning solutions to business needs while translating complex requirements into clear and engaging learning experiences. Her deliverables are instructionally sound, accessible, and technically polished. She is a trusted, proactive L&D professional who adds measurable value to learning and performance initiatives."
Leonardo R., Lead Designer at TD Bank
"Amy is undoubtedly one the best designers and developers I’ve had the pleasure of working with. Throughout my time collaborating with her, I have been consistently amazed by her unwavering commitment to delivering polished projects, even within the many timelines she must manage. Amy’s professionalism, collaborative nature, and meticulous attention to detail have not only elevated the quality of our work but also made her a valuable asset to our L&D team."
Nicolas Leblanc, Learning & HR Specialist at TD Bank
"Amy’s expertise in instructional design, coupled with a keen ability to understand our needs and offer tailored solutions, has consistently elevated the quality of our online learning library. Her attention to detail, thoughtful consultation and responsiveness makes her an invaluable partner for any project."
Anita Anthonj, Co-Founder at Talaera
"Amy is dependable, flexible, efficient, responsive, and professional. She is the perfect addition to a team that needs an experienced instructional designer that can execute independently and reliably. She is proficient in Articulate Rise 360 and Storyline, and has the knowledge and ability to train others to use such tools."
Alexandra Caccavo, R&D at Talaera
Get in Touch!
Schedule a free 1:1 session with me to discuss your learning design and strategic needs.
